Empowerment: We do not tell people what to do but support them in the choices they make. It is important that we give people the range of choices and options available to them so they can make their own informed decisions. This ensures that they receive the best possible treatment, support and care in order to maximise their health and wellbeing.
Confidentiality: Maintaining service user confidentiality is a core value of DHIVERSE. It is our responsibility to ensure service user information is held securely and not disclosed without written permission, unless the service user is at risk or is a risk to someone else. We understand unequivocally the need for confidentiality and in some exceptional cases anonymity.
Respect: We respect that not everyone wants to be supported or given information in the same way. We treat every person as the individual they are. We support, respect and value each other, work without prejudice, inequality or judgement and we promote diversity. We are professional and united in our vision and aims.
Quality: We aim to provide the highest quality of service possible. Our service users are the focus of what we do and we want to provide a good and positive experience for all.
Our staff are fully trained in all aspects of their work and receive regular supervision and support to ensure they have the most up to date skills, knowledge and experience to deliver the services we provide.
We seek and welcome all feedback from anyone involved with us. This feedback helps inform and shape improvements and developments within our provision.
Fun: We embrace individuality, encourage creativity and create opportunities for voluntary sector work to be exciting and meaningful. Engaging our team, our service users and the people we work with in activities that strengthen positive relationships is important to us. We maintain a healthy perspective on work/life balance and inject fun, spontaneity and humour into our working day.
Flexibility: Being progressive, innovative, using new technology and always learning and adapting, is what we aim for.